Privacy policy

NUTRINNOVA VENTURES PRIVATE LIMITED ("Moriko", "we", "us") respects your privacy. This Policy explains how we collect, use, store, and share your personal information when you use www.moriko.in ("Services"), in compliance with the Information Technology Act, 2000; the IT (Reasonable Security Practices) Rules, 2011; and the Digital Personal Data Protection Act, 2023 ("DPDPA").

---

1. Data We Collect

• Identity & contact: name, email address, phone number, billing and shipping address.
• Payment: transaction details and payment confirmation. Full card numbers are processed by our payment gateway only and are NOT stored by Moriko.
• Account: username, password, and preferences.
• Order history: items purchased, returned, or cancelled.
• Health preferences: wellness goals and dietary information you voluntarily submit through our health assessment tools. This is sensitive personal data under Indian law and is collected only with your explicit consent.
• Device & usage: IP address, browser type, pages visited, and interaction data collected automatically via cookies and tracking technologies.
• Communications: content of messages or enquiries you send us.

2. How We Use Your Data

• Processing and fulfilling your orders, including payment and delivery.
• Managing your account and providing customer support.
• Sending transactional communications (order confirmations, shipping updates).
• Sending marketing communications where you have consented (opt-out available anytime).
• Personalising your experience and recommending products.
• Fraud detection and security.
• Complying with legal obligations under Indian law, including requests from FSSAI or other regulatory authorities.

3. Sharing Your Data

We do not sell your personal data. We share it only with:

• Shopify (e-commerce platform and data processor).
• Payment gateways (for secure transaction processing).
• Logistics and courier partners (to deliver your orders).
• Marketing and analytics platforms (where you have consented).
• Legal and regulatory authorities where required by Indian law or court order.
• Business successors in the event of a merger or acquisition.

All processors are contractually obligated to handle your data lawfully and only as instructed by us.

4. Cookies

We use cookies and similar technologies. Please refer to our Cookie Policy (www.moriko.in/cookie-policy) for full details. You can manage cookie preferences through your browser settings.

5. Data Security & Retention

We implement appropriate technical and organisational safeguards to protect your data. No internet transmission is completely secure; please do not share sensitive information through unsecured channels. We retain data for as long as necessary to fulfil the purposes in this Policy and to comply with legal obligations.

6. Children

Our Services are not directed at persons under 18 years of age. We do not knowingly collect data from minors. If you believe a minor has provided us data without consent, contact moriko.wellness@gmail.com for immediate deletion.

7. Your Rights

Under the DPDPA and applicable law, you have the right to access, correct, or request deletion of your personal data; withdraw consent for processing of sensitive data; and nominate a representative. Email moriko.wellness@gmail.com to exercise these rights. We will respond within the period required by law.

8. Shopify & International Transfers

Our store is hosted by Shopify, which may process your data outside India. Shopify's Privacy Policy is available at www.shopify.com/legal/privacy. Where international transfers occur, we rely on appropriate contractual safeguards to comply with Indian data protection law.

9. Grievance Officer

For data-related grievances, contact us at moriko.wellness@gmail.com or at the address below. We will acknowledge within 24 hours and resolve within 30 days.